Problem: I cannot send any pictures on my Samsung Galaxy 7 phone. Samsung Galaxy S7 that won’t send picture message or MMS You can bring the device to the nearest Samsung service center, it might have major software issue that only the professionals can fix it. You’ve pretty much performed all the recommended troubleshooting steps to resolve the issue but to no avail. If you have screen lock feature turned on, enter your password or PIN.Tap Factory data reset and touch Reset device.Find and tap Settings and then touch Backup and reset.From the Home screen, tap the Apps icon.Here’s how to factory reset your Samsung Galaxy S7: Please note that performing this procedure will delete all files stored in your device, we highly recommend to backup your files and save to your SD card or any external storage device or simply plug your device to your PC and copy the folder containing your files. But, not all the time that you need to do it every time you have issue with your device, there are professionals who has tools to help fix the issue. This procedure is always the resort if all recommended troubleshooting steps unable to resolve the issue. The phone will now reboot longer than usual.Once completed, highlight ‘Reboot system now’ and press the Power key. Wait until your phone is finished doing the Master Reset.Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.Once highlighted, you may press the Power key to select it.Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’.When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.Press and then hold the Home and Volume UP keys, then press and hold the Power key.This is always performed by a tech before performing reset procedure, it help fix some minor firmware and hardware issues. Now, performing this method is safe and your important files will not be deleted. If deleting individual app cached files did not resolve the issue and still unable to receive a text message, then you can proceed and clear the system cache partition. If the issue still remained, then try to clear all cache data. Now, you may try sending another text message and see if the message was successfully sent and received. Now, start searching for your default messaging app, then tap it.If you haven’t done it before, follow these steps: If it happened that it was not replaced with a new one after an update, then clearing it might able to resolve the issue. It is because it will help improve your device’s performance and delete irrelevant files that can cause future problems. It is imperative to regularly clearing your device cache and data. To determine the issue, follow the recommended steps below: Is the issue happened all the time or just recently? Because there are cases that this issue occurs after a software update or might be caused by a downloaded app. But, let’s focus on your wife’s Samsung Galaxy S7 Active. Troubleshooting: Since there are two devices involved, Samsung Galaxy S7 Active and Moto X, to determine which of these devices has issues is quite complicated. I have checked and my number is not blocked. Problem: My wife cannot receive my text messages on her Samsung Galaxy S7 Active. Galaxy S7 Active cannot receive text messages Please provide us the most detailed information about the issue like how or when it started, by doing this, we can better assist and provide accurate resolution to your issue. For other readers who experience unrelated issue, contact us by completing this form. If you are looking for other solution to your device issue, you can visit our Samsung Galaxy S7 troubleshooting page, there you can search about related issues that we already addressed. By following the steps, you will learn to self-checked your device and know how to perform some methods used by a tech to “first-aid” your device. In this post, I will tackle some problems about text messaging issues and recommend some troubleshooting steps to help resolve the issue. This is a basic feature used to communicate and still it has some issues even for a powerful device like Samsung Galaxy S7. Unable to send picture message (MMS), message notification not working, unable to receive a text message are some of the common complaints we’ve received from #Samsung Galaxy S7 (#GalaxyS7) owners.
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